DVL Policies
Refund Policy
Refunds are issued if it is within a 15 day window. Within a 30-day window, 50% can be refunded. Anything after the 30 day window will not be refunded.
Cancellation Policy
Cancellation need to be made within a 24 hour window. Anything after 24 hours will result in a $20 cancellation fee.
Any cancellations by me will be credited to the client.
Rescheduling Sessions can be done within the month. Sessions will refresh every month.
ChildCare Policy
Children are welcome as long as notice is given to Coach Kay. Please bring snacks, games, or anything that will keep your children entertained.
General Policies
1. Lateness: 20 min grace period is given. Anything after 30 mins will be cancelled.
2. Payment secures your session, no payment, no session.
3. Come prepared: Bring gloves with a wrist wrap, sweatbands, water bottles, gym shoes, anything else that will make you feel comfortable.
4. Make sure you eat. Not eating before strength training could cause: Nausea, vomiting, dizziness, lightheadedness, and headaches.
5. One Free group session for every new client
6. Returning Clients within a three month window can purchase Old client plans. Anything past the three month window will result in New Client Plans.